MAKING APPOINTMENTS

All patients are seen only by appointment, but a referral is not necessary.  Individuals or couples may call us directly, but referrals by doctors and other health professionals are always welcomed and helpful.  New patients are seen promptly, and the therapist will work according to the specific needs of the individual, couple or family.  Referrals usually come from satisfied clients and patients, other doctors and professionals, and families.

If you are unable to keep an appointment, you must cancel at least 48 hours (two working days) in advance; otherwise you will have to pay for the time you reserved.  Thus, appointments for Mondays will need to be cancelled no later than Thursday 4.00 pm.  Questions regarding appointments, accounts, fees, Medicare and insurance matters are handled by the Medical Secretaries - Angie McCooke or Emily Harvey on (03) 9824 7755."